HI Michelle, i am having the same problem, i ordered on the 10th through ccbasket.com and i am still waiting for a tracking number for my order. I have talk with them but they have said the same thing that i can't get a refund because my order is approved already. Who have you talked to at billing?
I emailed Ian also and he said the same thing that all the stores are on back order and that he can't do anything to help at this point.
Sorry that you are having problems also....if you need to talk you can send a private message to me.
Sunny 
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