Help!!!

**clambert** · 01-09-2007, 03:06 PM

I ordered from Custom on 1-5-07, 37.5 mg Phentermine... I havent received my order yet.... I requested next day delivery.... I just checked my statement and I have been charged twice for my order... once on 1-8-07 and then today, 1-9-07.... I have called their 1-866 number and it directs me to their site... I went to their site and emailed them.... I have looked up my pkg on UPS and it just still says information receieved... that is all..... I thought i would have good luck with custom..... SOMEONE please help me.... anyone else had this happpen??????

**deanna2112001** · 01-09-2007, 03:28 PM

YOu might have hit the button twice when you went to send it. But once again like I said in the other post. That sites not sucure. And that worries me.

**bjlay** · 01-09-2007, 03:50 PM

When you order from custom:
You get an email confirmation asap giving you the order number. Do you have one or two of these emails? If you have two then you hit the submit button to many times.

You can also check on this by going to your account on their website and it shows a history of your orders. If there is two item numbers then you did it twice if there is only one then it just a plain double payment issue.

Your bank can easily take care of this second transaction if you did not hit the button twice. If you did then when they talk to hrt about getting it taken off they will say that two orders were placed.

Just email them and give them the one or two order numbers for your item and ask them the information you would like to know. I have never had any problems emailing them. The most it has ever taken to get a reply is two hours.

**clambert** · 01-09-2007, 04:56 PM

Thanks for your replies.... Ok... I DID get two emails...but i was VERY careful to make sure i didnt hit the submit button twice..... I didnt want to be charged twice.... I received only ONE email order confirmation.... but i received TWO order shipped confirmations..... I thought they were duplicates... now i see there are 2 different UPS tracking numbers..... ONE shows billing information received... the other shows its in transit... but beside multiple pkgs it has a 2??...... Im hoping I will get my pkg today, and see if there are 2 orders or just one in the pkg....... I will keep you posted.... and THANK YOU so much for all your replies and help!!