Hi there Misty. ok, I live in Kentucky, I work at home for Directv, through a company called National Electronics Warranties, they also, do companies like Best Buy and Costco and Walmart, anyway, I am technical support for Directv customers, like when they are having satellite issues, the calls get routed to my home and I have the system on my computer to walk them through the steps to get their problem fixed, I went to training in Bowling Green , KY. I see that you are in Nashville, when I was in training they had a training in Nashville also, I'm not sure about now though, But, here is the info and maybe you can find out. you apply online at
Home-Based CCR - NEW Corp
It is a real job and has some great benefits. Pay is not the best, but it is not bad for working at home. It starts at 9.50 per hour, and since you are asking I am going to ask you if you or anyone else applies, please put my name(Helen Thurman) down for referral in the who referred you slot, because they do give bonuses.
Primary Purpose:
Lead customer through technical scripting to resolve service failures over the phone. Answers
customer questions and resolves issues relating to claims, warranties, servicing products,
accurately determine entitlement and set up service options. Demonstrates world class
customer care and achieve high levels of quality results in a timely and efficient way.
Knowledge/Skill Requirements:
* Previous customer service, retail, or call center experience (1 year)
* Ability to complete a structured training
program (6 weeks)
· Ability to lead customers to follow complex instructions over the phone
* Basic Technical aptitude for electronics
* Excellent customer service and communication skills
· Ability to get along with others, accept constructive feedback and exhibit a positive
attitude
* Basic PC skills including familiarity with a Windows environment
* Typing speed: 30 wpm
* Ability to work in a fast paced, production environment
* Availability to work evening and weekend shifts
* High school diploma or GED
* Ability to have reliable attendance
Classification:
Non-exempt
Physical Requirements:
Able to sit or stand at desk with short breaks and lunch period
Able to hear and speak clearly using phone headset to communicate with customers
Able to navigate, view and enter information on computer
WHAT A GREAT OPPORTUNITY TO EARN EXTRA CASH!!!
EMPLOYEE REFERRAL PROGRAM
The Employee Referral Program is designed to enhance the cost-effectiveness of recruiting and
to reward N.E.W. employees for helping to recruit talented individuals for key positions.
Employees who refer qualified candidates may receive a referral incentive within certain eligibility
requirements.
Award Amount:
The referring employee will receive an award based on the following schedule:
Upon Completion of Training After 120 Days
Total Award* - $100 for 1st referral $50 $50
$200 for 2nd referral $50 $150
$300 for 3rd referral $50 $250
$300 for each referral after 3 $50 $250
The award will be processed on the last working day of the month in which the new employee has completed
training and again at the 120- day mark. The referring and referred employee must be active on the payroll each
time the award is scheduled for payment. The award will be included with the regular paycheck and reported as
income on the referring employees W-2 at year-end.
Responsibility:
Anyway, hope this helps, here is a list of other training sites, if anyone is interested. just please put my name, and I hope this isn't spam since you asked me.
We are looking for qualified candidates who can attend training in the following
locations:
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- Wichita Falls, TX - Texarkana, TX
- Terre Haute, IN - Jonesboro, AR
- Lawton, OK
- Tyler, TX
- Watertown, NY
- Albany, GA
- Bowling Green, KY
- Jacksonville, NC
- Carbondale, IL
For more information or to complete an application, refer them to:
Home-Based CCR - NEW Corp
good luck!