[beunka]

Hi! I am new to this site. I am trying to find advice on how to get my money back. This is what happened.

I placed an order at pharmasurf.com for adipex. (diet pill) When I submitted my order, the page went blank. I was not sure it went through. I then submitted it again. The same thing happened. I then immediatly called them and spoke to an agent. She checked my order and said it went through but went through twice. She said I will delete one. The next day I checked my email and found two orders being shipped with the confirmation number. I instantly called again to report this. (This order was placed using my debit card.) They said since it was already in route they will charge me for both then refund my money for one. I told them I only had enough in my account for one order. They said they will call fed-ex to stop one package and return my call. They did return my call quickly and said I would only get one order. That same day my package came and it was only one. The next day my account was overdrawn and charged with two orders!! I was so angry!!!!!! I called them back and explained again. They said they will put my account on the refund list and I should get it in 5 to 7 days. It has now been 16 days!!! They keep telling me it will come give it a few more days. My bank said there was nothing they could do. Does anyone have any advice into getting them to refund my money since I am able to get in touch with someone?

[LaCreadora]

No, idea but GOOD LUCK! If I were you I would keep calling and writing to them until they get tired of me and refund my money and then after it is refund I would bug them to get somethign FREE in return for what I had to go thru.

[top-dawg]

Here is what rip-off report suggests you do. They are very clear on the fact that it doesn't matter what you may or may not have been attempting to order. In any case, it still isn't against the law to purchase meds through internet online ordering. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.

If the bank says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their bank had them reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Give it a shot, it never hurts to try.